Leading global analyst firm NelsonHall has recognized Unisys as a leader in the overall market segment in its 2025 NEAT vendor evaluation for Cognitive & Self-Healing IT Infrastructure Management Services. This marks the fifth consecutive year that Unisys has been acknowledged as a leader across all four market segments, including:
- Best performing vendor overall
- AI capabilities (new this year)
- Server-centric services capability
- Cognitive service desk capability
The report offers valuable insights, including the NEAT graph illustrating vendor performance, an in-depth analysis of Unisys as a leading provider in cognitive and self-healing IT infrastructure management services, and the latest market analysis summary.
Areas of strength noted in the report relate to the following key offerings in Unisys’ portfolio, including:
- Unisys Cloud Management, Unisys Cloud Transformation, Unisys Cloud Financial Analysis and Optimization (FinOps), Unisys Digital Identity and Access Management, and Unisys Managed Detection and Response solutions.
- AIOps, zero-touch patching, ITOps, hybrid cloud automation, self-healing automation, business and application process automation, and organizational change management capabilities and services.
The report also documented the following Unisys strengths:
- Leveraging GenAI and LLMs to drive AI-powered offerings and capabilities.
- Investing in AI-ready infrastructure, including LLMOps, MLOps, and AI-led observability.
- Enhancing AI-enabled consulting capabilities to support AI-ready enterprises, along with client-focused assessment and advisory services.
- Focusing on AI-first engineering with Intelligent Smart Agent (Copilot) and Copilot Lab to co-create GenAI capabilities both internally and with clients. Additionally, improving the developer experience with GitHub Copilot.
- Establishing a dedicated hybrid cloud business office with supporting resources across architecture, digital products, DevSecOps, SRE, hybrid/native managed services delivery, monitoring, FinOps, and security.
- Client-focused transformation, transition, and implementation, with a focus on migration to automated management.
- Investing in industry-specific solution platforms and industry clouds for sectors such as the public sector, travel and transport, and higher education.
- Adopting a DevSecOps and SRE culture to drive modernization.
- Expanding digital reskilling initiatives across the organization, including AI-specific training for all employees.
- Strengthening go-to-market (GTM) capabilities and use cases in collaboration with hyperscalers.
- AI/ML-enhanced cybersecurity offerings, including AI-powered continuous monitoring and threat exposure management.
The NEAT tool enables strategic sourcing managers to evaluate vendors' capabilities across a range of criteria and business scenarios, helping to identify the top performers both overall and in specific areas such as server-centric services and cognitive service desk. This market segment highlights Unisys' ability to meet future client requirements while also delivering immediate benefits to its IT infrastructure management services clients.
