The pandemic has focused much attention on employee experience – whether people work remotely, on-site or in a hybrid workplace. Today’s increasingly competitive job market is also driving awareness of employee experience. Companies are therefore scrambling to understand and improve the employee experience to attract and retain talent.
Business leaders recognize the strong connection between a great employee experience and a positive customer experience. In this Digital Workplace Transformation Live session, Weston Morris shares his insights on how CIOs are measuring and improving the experience of their digital workforce through the use of Experience Level Agreements (XLAs) instead of Service Level Agreements (SLAs).
