Brewing strong support experiences for employees
Bold and complex or sweet and crisp - Heineken International crafts beer and cider for every palate. With 170 beer brands and a growing cider portfolio, this global beverage leader ranks as the world's second-largest beer producer.
Supports 40,000 employees
with streamlined IT support
Deliver consistent, simple,
cost-effective support
Lower expenses resolving
tickets via chat
Unifying to lead the industry
A decentralized technology environment across 13 countries created significant operational hurdles for Heineken's 40,000 employees. Multiple languages and country-specific technology resources led to slower ticket resolution and increased costs. Teams managing disparate systems had little bandwidth for strategic initiatives like sustainability programs.
Why Unisys?
- Collaborative solutions across support, field services and data management solutions that fit in with a bold new approach
- Skilled resources that can provide local language support at a lower cost than in-house teams
Soultions
Transform Field Services
Modernizes your support experience, reducing costs while improving on-site response times.
Optimize Service Management
Leverage next-generation service desk and enterprise service management tools to intelligently triage tickets
Unify Your Business Tools
Simplify administration of Microsoft 365 and other essential solutions.
CSAT score consistently for three years
greater use of the chat option for IT support
compliance in patching and updates
fewer on-site support visits needed
Results and benefits
Unified and standardized IT operations for greater efficiency and savings
Enabled automation of service and support processes and AI use cases
Increased employee satisfaction with self-service and smoother IT experiences
Improved capacity to advance company-wide sustainability initiatives
40k
employees supported globally
77K
devices seamlessly managed