NelsonHall recognizes Unisys as a leader in 2025 Cognitive & Self-Healing IT Infrastructure Management

Leading global analyst firm NelsonHall has recognized Unisys as a leader in the overall market segment in its 2025 NEAT vendor evaluation for Cognitive & Self-Healing IT Infrastructure Management Services. This marks the fifth consecutive year that Unisys has been acknowledged as a leader across all four market segments, including: 

• Best performing vendor overall 
• AI capabilities (new this year) 
• Server-centric services capability 
• Cognitive service desk capability 

The report offers valuable insights, including the NEAT graph illustrating vendor performance, an in-depth analysis of Unisys as a leading provider in cognitive and self-healing IT infrastructure management services, and the latest market analysis summary.

Areas of strength noted in the report relate to the following key offerings in Unisys’ portfolio, including:

• Unisys Cloud Management, Unisys Cloud Transformation, Unisys Cloud Financial Analysis and Optimization (FinOps), Unisys Digital Identity and Access Management, and Unisys Managed Detection and Response solutions. 
• AIOps, zero-touch patching, ITOps, hybrid cloud automation, self-healing automation, business and application process automation, and organizational change management capabilities and services. 

The report also documented the following Unisys strengths: 

• Leveraging GenAI and LLMs to drive AI-powered offerings and capabilities. 
• Investing in AI-ready infrastructure, including LLMOps, MLOps, and AI-led observability. 
• Enhancing AI-enabled consulting capabilities to support AI-ready enterprises, along with client-focused assessment and advisory services. 
• Focusing on AI-first engineering with Intelligent Smart Agent (Copilot) and Copilot Lab to co-create GenAI capabilities both internally and with clients. Additionally, improving the developer experience with GitHub Copilot. 
• Establishing a dedicated hybrid cloud business office with supporting resources across architecture, digital products, DevSecOps, SRE, hybrid/native managed services delivery, monitoring, FinOps, and security. 
• Client-focused transformation, transition, and implementation, with a focus on migration to automated management. 
• Investing in industry-specific solution platforms and industry clouds for sectors such as the public sector, travel and transport, and higher education. 
• Adopting a DevSecOps and SRE culture to drive modernization. 
• Expanding digital reskilling initiatives across the organization, including AI-specific training for all employees. 
• Strengthening go-to-market (GTM) capabilities and use cases in collaboration with hyperscalers. 
• AI/ML-enhanced cybersecurity offerings, including AI-powered continuous monitoring and threat exposure management. 

 The NEAT tool enables strategic sourcing managers to evaluate vendors' capabilities across a range of criteria and business scenarios, helping to identify the top performers both overall and in specific areas such as server-centric services and cognitive service desk. This market segment highlights Unisys' ability to meet future client requirements while also delivering immediate benefits to its IT infrastructure management services clients.