IT teams are often solving problems they could have prevented. Unisys has integrated Nexthink's workplace experience platform to flip that approach, creating digital workplaces that fix issues before employees ever notice them.
The partnership combines Nexthink's device monitoring technology with Unisys' experience management services. Together, they deliver automated solutions that reduce IT response times while boosting employee satisfaction across client organizations.
Nexthink provides real-time visibility into every device's health, application performance, and user behavior patterns. The platform also enables IT teams to execute one-click fixes for routine issues like storage cleanup, patch management, and application troubleshooting.
Unisys' Experience Management Office takes this capability further, turning device data into strategic insights that drive experience-level agreements (XLAs) aligned with specific business goals. These XLAs track critical initiatives like onboarding efficiency, software adoption progress, and post-merger technology integration, providing measurable benchmarks for digital workplace success.
This integrated approach enhances how Unisys delivers three key solutions:
- Experience-as-a-Service helps to prevent incidents before they impact productivity
- Next-Generation Service Desk handles routine fixes instantly through automation
- Device Subscription Service (DSS) optimizes hardware investments through intelligent refresh decisions
Together, Unisys and Nexthink services create a feedback loop where workplace insights drive immediate improvements in employee experience. IT becomes a proactive force for productivity rather than just fixing problems.
To learn how Unisys can optimize your digital workplace experience, explore our digital workplace solutions or contact our experts.
