As companies increase their focus on fostering an experience-driven work culture, they must also shift their approach to measuring and improving employee experience. Relying solely on service-level agreements (SLAs) – even when paired with an experience-level agreement (XLA) – is no longer sufficient in such a competitive and ever-evolving market.
Suresh GP of TaUB Solutions welcomes guest speaker Weston Morris, Unisys director of global strategy for Digital Workplace Solutions, to introduce the next iteration of XLAs: XLA 2.0. They discuss the importance of XLAs to creating successful experience management programs, specifically:
- What is an XLA?
- What is an XMO?
- The myths around XLAs and experience management
- How to measure digital employee experience
- Practical use cases of implementing XLA 1.0 and 2.0
- The XLA certification journey
