Fortune: HR leaders say AI ROI is a red herring. Here’s what firms should focus on instead

Commentary by Ruchi Kulhari (HR)

HR leaders say measuring AI by immediate ROI is misguided. Despite heavy investment, most firms see little direct financial impact. Unisys CHRO
Ruchi Kulhari stresses AI’s value lies in enabling smarter, strategic work—driving retention, skill-building, and innovation—if leaders challenge the status quo and empower employees to rethink how work gets done.